Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The item(s) must have the original packaging.

EXCHANGE & RETURNS PROCESS

What is your return policy?

If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only. 

HOLIDAY RETURN POLICY - 
If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 40 days to receive a store credit only

How do I exchange or return an item(s)?
All exchanges and/or returned products must be unworn, in the state you received them, and in the original packaging.

Please send your return with your packing slip/invoice to: 

DJ PAULY D SHOP
ATTN: RETURNS
8830 Long Beach Blvd.
Ste #110-336
South Gate, CA 90280

Additional non-returnable items if there are any signs the item has been worn:

  • Hats
  • Socks
  • Underwear + Intimates
  • Gift cards
  • Worn Jewelry

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to Grand Theft Market prior to filing a claim.

There are certain situations where only partial refunds are granted (if applicable)
with obvious signs of use. Any item not in its original condition or is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@djpaulyd.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@djpaulyd.com and send your item(s) to:

DJ PAULY D SHOP
ATTN: RETURNS
8830 Long Beach Blvd.

Ste # 110-336
South Gate, CA 90280

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please send your return with your packing slip/invoice to: 

DJ PAULY D SHOP
ATTN: RETURNS
8830 Long Beach Blvd.

Ste # 110-336
South Gate, CA 90280

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.