I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel an order once it has been fulfilled, and packed. We strive to dispatch orders efficiently to meet the expectations of our valued customers.
I only received one of the items in my order, where is the rest?
We do our best to pack all item(s) to the specifications of your original order, if for some reason you are missing an item(s) upon your delivery please e-mail Customer Service at email@example.com subject: missing items.
Can I change my ship to address after my order has been placed?
Please note we are unable to update an order once it has been fulfilled, and/or packed. We do not change addresses placed on orders for security reasons. You’re welcome to contact USPS and have the package forwarded to your new address. We strive to dispatch orders efficiently to meet the expectations of our valued customers.
Can I change my order after it has been placed?
Our warehouse pick & pack team fulfills each order according to invoice. Unfortunately, we are unable to change items or sizes once an order has been placed, but we’ll do our best to get your change made before your order goes out.
How much is shipping?
- Domestic Orders: A flat rate of $6.00 is charged on all domestic orders.
- Canada Orders: A flat rate of $15.00 is charged on all orders shipped to Canada.
(does not include customs fees)
- International Orders: A flat rate of $25.00 is charged on all international orders.
(does not include customs fees)
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.
What shipping carrier do you use to delivery orders?
The United States Postal Service. At this time we only offer priority shipping through USPS.
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.
Tracking is telling me my label has been created, but it's not updating where it is. Why is this?
This means one of two things: It is being processed currently or USPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment into their system.
How long will it take to receive my order?
All orders are shipped via United States Postal Service with Priority mail domestically. Please allow 2-3 BUSINESS DAYS for order processing and payment verification as well as an additional 2-3 business days for delivery. International orders can take up to 21 days to arrive.
HOLIDAY SHIPPING SCHEDULE - Orders placed during the holiday season can have longer than usual fulfillment and packing times. Please allow 10-14 business days for delivery.
What is your return policy?
If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only.
HOLIDAY RETURN POLICY - If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 40 days to receive a store credit only.
How do I exchange or return an item(s)?
All exchanges and/or returned products must be unworn, in the state you received them, and in the original packaging.
NOTE: Unfortunately, we do not provide prepaid shipping labels unless an item is incorrect or damaged. If you'd just like to exchange for another style or receive store credit you will have to cover the shipping cost to return your item(s).
Please send your return with your packing slip/invoice to:
DJ PAULY D SHOP
8330 Long Beach Blvd.
Ste # 110-336
South Gate, CA 90280
What is the size scale for your products?
Our tops are true to size and hats are OSFM (one size fits most). If you are still unsure about sizing after reading this, please email us at firstname.lastname@example.org and one of our experts will assist you in finding your size.
Please feel free to contact Dj Pauly D Shop directly with any questions at email@example.com